DELIVERY AND PAYMENT CONDITIONS
FOR PEPTIDE BIOREGULATORS, NUTRIENT ADDITIVES AND COSMETIC PRODUCTS
OF THE PEPTIDES COMPANY
“The new idea” LTD
UIC 205513845, VAT IN BG205513845,
with seat and address of management in Bulgaria, Sofia, residential complex LYULIN 7, bl. 706, entrance A. floor 8, ap. 52 email: email@example.com
(effective since March 2019)
PHONE FOR ORDERS, INFORMATION AND RECALLS:
+359 (88) 3300068
WORK HOURS (EEST)
Monday – Friday
10:00 – 15:30
Orders and requests: firstname.lastname@example.org
І. ORDERS FOR PRODUCTS
1.1. To order products, the Client can select one of the following options:
- on the phone: +359 (88) 3300068, from Monday to Friday (10:00 to 15:30)
- On e-mail: email@example.com
- Via sending a request in the on-line catalog: https://peptidesco.bg
1.2. The essential data that needs to be filled in correctly upon submission of the order is as follows:
- Name, father’s name and last name (name and data of the trader)
- Delivery address (name/address of office of the Speedy company)
- Contact phone and email
- Product description (when ordering via email)
- Personal code (ID) if the client has been registered on the site of Peptidesco.ru
1.3. For correct and fast servicing, the Client must submit to an employee of Store 114EU (ID) one’s Partner code in Peptides – if available, delivery address and list of products requested for ordering as well as their number. If you are willing to use your available Trade discount (ТО), it must be explicitly stated.
1.4. When resending the same order, the Client must clearly state the word REPETITION. Otherwise, the order shall be reprocessed and the consequences shall be solely at his/her own expense.
ІІ. DELIVERY CONDITIONS
2.1. The orders shall be delivered by the Speedy courier company to a delivery address indicated by the Client or a selected office of the Speedy company.
2.2. The delivery term is 2 to 4 business days from the date of order confirmation. In case of a delivery to address that cannot be fulfilled by the courier (the client does not respond to a call, wrong address, etc.) it will be redirected to the central office of the Speedy company for the area where it will be available for receipt within the next 3 business days. After that period, the undelivered orders shall be returned to the Company store. The client must be aware that the courier has no obligation to contact him/her in advance to coordinate day and time for the package delivery.
2.3. Store 114EU shall retain the right to delay the order in the event of force majeure.
2.4. By the moment of paying the order, Store 114EU shall be the owner of all products contained in it. After payment, the ownership of the products passes onto the Client.
ІІІ. QUALITY AND SERVICING EFFICIENCY REQUIREMENTS
3.1. The client must order carefully. If ordering on the phone – speak clearly and repeat if in doubt.
3.2. The client shall, upon resending the order on e-mail, write clearly and legibly REPETITION.
ІV. PRICES AND PAYMENT TERMS
4.1. No minimal value is in place for receipt and processing. For orders summing above 800.00 levs, advance wire transfer is needed.
4.2. Orders are paid to the courier of the Speedy company at the moment of delivery unless in the events of advance wire transfer.
4.3. The client shall keep the invoices. In the event of loss or destruction of these, not by the fault of Store 114eu, the Company shall not take any responsibility.
4.4. The transport expenses are at the account of the client according to the price list of the Speedy company. These shall be paid at the moment of receipt of the package to the courier / in the office of the Speedy company.
V. RECALLS AND INFORMATION
5.1. For further information for each package, the Client can contact an employee of Store 114eu on phone +359 (88) 3300068 and/or email: firstname.lastname@example.org, and receive a number of the bill of lading of the relevant package. The client shall be able to trace the order:
- on the phone 0 7001 7001 for Speedy
- Via the virtual site of Speedy courier company : www.speedy.bg.
5.2. In the event of failure to deliver a package within deadline, the Client shall use one of the two routes of information described in details in p. 5.1. of these Conditions.
5.3. If the Client wishes to return a product, s/he is to inform an assistant of Store 114eu on the phone +359 (88) 3300068 or send an e-mail to one of the addresses referred herein to clarify the return procedure.
5.4. The Client shall be entitled to return an ordered product within 14-days after the date of delivery of the relevant order. To be accepted, the returned product must be in excellent condition, full integrity and in the original package. The expenses for the return are entirely at the account of the Client, unless evidences exist for fault of Store 114eu for the poor condition of the returned product.
5.5. Upon return of a product, the Client is entitled to receive a refund for the value of the returned product within 14-days as of the date of receipt of the returned product by Store 114eu, to choose another product or to receive a deduction of the value of the returned product from the next order.
5.6. In the event when the Client is in debt to Store 114eu, the latter is entitled to deduct the withhold sum from the generated Trade Discount (ТD).
5.7. In the event of problems, complaints and recommendations, the Client shall be able to contact Store 114eu on the phone and e-mail indicated. The employees of Store 114eu shall review the matters and respond quickly, responsibly and competently.
Via ordering in any of the above listed manners, the Client declares awareness and acceptance of these conditions.